"I was the only one up there. I did not see one police officer or fire truck until I was all the way at the bottom."
"Help me! Help me! Can you please help me get my dogs?" Nani Nam screamed at Serban-Lawler, illustrating the desperation people felt amidst the chaos.
"I got you; I got you," Serban-Lawler told her as he took charge amidst the chaos, highlighting the empathy and urgency in emergency situations.
"It was a really odd situation," Nam said, referring to the challenge of rescuing a foster pit bull who didn't get along with her other dogs.
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