Walt Ehmer, who led Waffle House through the pandemic, emphasized the importance of keeping the restaurants open for both community support and employee livelihoods, stating, "We're trying to provide reliable careers and jobs for people." This perspective underlined his commitment to service during crises.
Under Ehmer's leadership, Waffle House became a measure of disaster response, with the 'Waffle House Index' used by emergency management officials to assess community needs based on restaurant operations, highlighting his innovative approach to business.
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