The I.R.S. is taking nearly two years to resolve identity theft victims' assistance cases and has an inventory of approximately 500,000 cases, up from 484,000 cases in September.
Delays of nearly two years make a mockery of the right to quality service in the Taxpayer Bill of Rights.
Critics argue the I.R.S., despite receiving $80 billion, is failing to effectively address identity theft issues, causing delays and frustrations for taxpayers.
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