Starbucks is reintroducing a purchase requirement for restroom access, reversing its 2018 open-door policy aimed at fostering inclusivity following a racial incident.
The new policy reflects a shift from the previous openness to a more commercial approach, aimed at declining profits, while emphasizing a three-hour training for staff.
Brian Niccol’s changes also include a focus on faster drink service and a streamlined menu, reinforcing his intent to revitalize the company’s consumer experience.
This change could disproportionately affect individuals with specific medical needs, highlighting ongoing struggles for public restroom access in urban areas.
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