"Although federal law requires insurers to provide the same access to mental and physical health care, these companies have been caught, time and again, shortchanging customers with mental illness by restricting coverage and delaying or denying treatment."
"The way to look at mental health care from an insurance perspective is: I don't want to attract those people. I am never going to make money on them," said Ron Howrigon, reflecting a widespread issue in mental health insurance.
"To understand the forces that drive even the most well-intentioned therapists from insurance networks, ProPublica plunged into a problem most often explored in statistics and one-off perspectives."
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