This company not only wrongfully accused me of something I did not do and had me handcuffed and detained, but they have failed on so many levels to demonstrate any genuine empathy for my family's experience and also at making the real changes to ensure this doesn't happen to anyone else, Davis said in a statement posted to his Instagram account.
The day after the letter was sent, we discussed with Mr. Davis' team that it had been rescinded, United said in the statement. We have apologized to Mr. Davis for his experience and continue to review our handling of incidents like this to protect our highest priority - the safety of our customers and crew, the airline said.
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