Major U.S. airlines have increasingly relied on ancillary fees such as advanced seat assignments and carry-on bag charges to boost revenue. Two class-action lawsuits filed on August 19 allege that Delta and United charged extra for 'window' seats that lacked actual windows. A Delta plaintiff paid for seat 23F on Flight 826 expecting a window but found a blank wall. The suits cite Boeing 737, Boeing 757, and Airbus A321 models where interior components replace windows and allege over a million such paid seats were sold. The litigation claims these practices exemplify deceptive ticketing and possible dark-patterns.
On August 19, two separate lawsuits filed against Delta and United allege that both airlines have charged passengers an extra fee for "window" seats that didn't actually have windows. "This class action seeks redress for Delta's intentional practice of charging passengers premium fees to obtain seats that Delta indicates have a 'window,' but which are actually next to a blank wall," the Delta suit reads.
"For many years, Delta has knowingly and routinely sold windowless 'window' seats to travelers," the suit reads. "For instance, various models of Delta's Boeing 737, Boeing 757, and Airbus A321 aircraft are built with one or more seats that would traditionally have a window, but do not include one due to the placement of air conditioning ducts, electrical conduits, or other interior components." The document goes on to claim that Delta "has likely sold over a million windowless 'window' seats throughout the class period."
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