"The federal government's new '30 days or free' policy for issuing passports takes effect today, ensuring that applicants receive a full refund if processing exceeds 30 business days."
"Most passports are processed within the service standard of between 10 and 20 business days, but the new guarantee does not include mailing time."
"The countdown for the 30-day guarantee starts when the government receives a complete application, and it does not apply to urgent and express services."
The federal government has implemented a '30 days or free' policy for passport issuance, effective immediately. If processing exceeds 30 business days, applicants will receive a full refund of their fees. This initiative aims to ensure compensation for applicants when service standards are not met. Most passports are processed within 10 to 20 business days. The 30-day guarantee does not include mailing time and begins once a complete application is received. Certain applications, like urgent and express services, are excluded from this standard.
Read at www.cbc.ca
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