"At their very worst, public services feel like a battleground, in which citizens feel they have to fight to get what they need. It's not helping people, it's horrible for those who work in public services and it's happening at a time when public sector productivity is declining."
"Complaints about public services have soared by more than a third since 2016, with substantial jumps in relation to benefits, prisons, the NHS and higher education."
"The thinktank released the findings ahead of the publication of its year-long taskforce study into the future of public services, saying that politicians urgently need to embrace reform to rebuild trust."
"The solution is to engage with citizens, communities and local leaders to fundamentally change the way that we deliver public services, building stronger relationships between those that use public services and those that deliver them."
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