During an extraordinary meeting, Greater Manchester mayor Andy Burnham confronted Northern Rail officials about their outdated communication methods, including the continued use of fax machines for vital messages to train crews.
Burnham expressed incredulity regarding Northern's continued reliance on fax technology in 2024, highlighting public disbelief that such archaic methods were still in use by a rail operator.
One Northern official acknowledged the company’s reliance on fax machines, stating, "The tools we use to get messaging and information to our crew rely on faxes, amazingly," indicating a challenge to transition to newer technology.
Trade union approval is necessary for Northern to replace its fax machines with digital solutions, leading to concerns that this long-standing issue has yet to be addressed effectively.
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