Comreg has alleged that Sky is breaching EU regulations by failing to adequately inform customers of contractual commitments and provide best-tariff advice before contracts are automatically extended. Sky contests this interpretation and maintains that its subscription contracts of indeterminate duration do not apply to these regulations designed for fixed-term contracts. The regulation aims to secure consumer rights and prevent auto-renewal harms. The case has been prioritized in the Commercial Court, with a hearing set for December, as it centers on consumer decision-making and potential price impacts.
Comreg claims that Sky is breaching EU regulations by failing to inform consumers adequately about contract end dates and providing best tariff advice.
Sky disputes Comreg's claims, arguing that its contracts do not auto-extend in a way that the regulations anticipate, as they are indeterminate subscription contracts.
Justice Mark Sanfey has fast-tracked Comreg's proceedings against Sky, with the case set to be revisited in December to determine compliance with the regulations.
Comreg's goal is to ensure that customers receive important end-of-contract information and best-tariff advice, enabling informed choices that prevent price increases.
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