Ofgem said the two firms, E.On and Tru Energy, had met its strict conditions, which include conducting internal audits to identify PPMs wrongfully installed before the February 2023 moratorium and offering compensation and a return to a non-prepayment payment method to any affected customers.
They are not allowed to forcibly fit a PPM if the household is considered to include highest risk customers, including those which require a continuous energy supply for health reasons, have an older occupant aged 75 and over without support, or those with children under two years old.
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