Residents of Duke House in north-east London were alarmed to receive rent and service charge notices showing increases over 50%, sent in error by Notting Hill Genesis Housing Association. The association identified a mistake where prior year's costs had been mistakenly included. Resident Krystall Brown criticized the delay in correcting this issue, highlighting the distress it caused before a media inquiry prompted a response. The housing association is now taking steps to rectify the charges before their implementation date.
Notting Hill Genesis Housing Association acknowledged a mistake in the rent and service charge notices sent to Duke House residents, leading to drastic increases of over 50%.
Resident Krystall Brown expressed that it was "unacceptable" for such an error to persist without resolution until residents raised a complaint to the BBC.
The issue arose when tenants received letters reflecting significant rent increases, with some facing additional yearly expenses nearing £5,000.
The Housing Association confirmed that they inadvertently included last year's costs in the notices and are taking corrective action to address the errors.
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