The Ask for Angela scheme, aimed at making nightlife safer, especially for vulnerable women, has been adopted by thousands of venues across the country but is reportedly falling short in practice.
An investigation found that staff at pubs, bars, and clubs signed up for the initiative are often ignoring the codeword, where a customer in need says Angela to discreetly signal for help.
Helena Conibear, chief executive of anti-spiking charity, Alcohol Education Trust, told The Independent that some staff members are not being properly trained on how to roll out the scheme.
Secret filming by BBC journalists discovered staff failed to react to the code word in half of the London venues they went to - with leading chains included.
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