Asda confirmed that it had to open a number of its supermarkets later than scheduled on Monday due to a technical issue affecting its tills. However, they also reassured customers that the problem is now fixed and stores are operating normally across the country.
An Asda spokesperson stated, "Some of our stores opened later than planned this morning due to a technical issue affecting checkouts. This has now been resolved and we apologize to customers for any inconvenience caused." This highlights the company's commitment to customer service despite the hiccup.
In March, an IT glitch forced Greggs stores across the country to shut after they were unable to accept payment, highlighting the fragility of technology in the retail space when multiple high-profile instances occur.
Morrisons denied any technical problems, stating it had 'experienced no technical issues' and all of its stores were operating normally, which sheds light on the varying levels of operational reliability among UK supermarkets.
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