Eurostar passengers face less protection compared to airline passengers regarding delays and cancellations. If a disruption occurs, such as a closed rail line or strike action, Eurostar may encourage passengers to postpone their journey. They typically allow free ticket exchanges for another date or time, provided there are available seats. Once a train reaches full capacity, no more tickets can be sold for that service. Passengers choosing alternative travel options may incur extra costs and must claim possible reimbursements from Eurostar afterwards.
Consumer protection for Eurostar passengers is significantly weaker than for airline passengers, who benefit from extensive EU regulations regarding delays and cancellations.
In situations where widespread disruptions occur, Eurostar may advise passengers to postpone their journey and offers free ticket exchanges for travel at another time.
Once a Eurostar train is full, no additional tickets can be sold due to safety regulations, making it essential to find an available seat for rebooking.
If a passenger opts for an alternate mode of transport during travel issues, they are responsible for additional costs and can only claim reimbursement from Eurostar later.
Collection
[
|
...
]