Nawas International Travel is facing a settlement exceeding $1 million for failing to refund customers whose tours were canceled due to COVID-19. California's Attorney General and the San Mateo County District Attorney announced that the agency will pay $567,138 in restitution and a civil penalty of $560,000 after it unlawfully withheld cancellation fees from around 600 travelers. This settlement reinforces the importance of compliance with California's consumer protection laws in the travel industry, which demand full refunds for canceled trips, underscoring the need for travel sellers to adhere to legal obligations.
Nawas International Travel is expected to pay over $1 million to settle claims for failing to refund travelers for canceled tours during the COVID-19 pandemic.
The settlement includes $567,138 in restitution and $560,000 in civil penalties for unlawfully withholding cancellation fees from about 600 travelers.
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