Ryanair insists we failed to board a phantom flight

"Customer service agents first insisted that you submit your claim via the company's online portal, which did not list your flight as cancelled or delayed. After two weeks of this, you were suddenly told that you had been rebooked on to a Dublin flight that supposedly departed while you were still stuck in the diverted aircraft. As you failed to board this phantom flight, it claimed that you were not entitled to expenses."

"Only when I questioned the airline did it decide that you had been incorrectly advised. It has now refunded you the cost of the flight and offered to cover your hotel and transport costs. As for the refreshments, which airlines are obliged to provide for free if a delay exceeds two hours, it told me disingenuously that the bar was open. It later admitted that this was a paying bar."

A passenger's Ryanair flight from Bristol to Dublin was diverted to Manchester during Storm Amy after two failed landing attempts. The aircraft remained on the tarmac for six hours without complimentary refreshments. Passengers were left without crew assistance in a deserted terminal and forced to arrange their own accommodation. Ryanair refused a £240 compensation claim for hotel and transport costs, claiming the flight had landed in Dublin. The airline then falsely stated the passenger had been rebooked on a phantom flight they failed to board. Only after external questioning did Ryanair admit the error, refunding the flight cost and agreeing to cover hotel and transport expenses. The airline also misrepresented its bar as complimentary when it was actually a paid service.

Read at www.theguardian.com