A traveler named David Fisher experienced a frustrating situation with the Eiffel Tower Reserved Access Tour booked through Viator. After a schedule change due to labor issues at the Louvre, he was informed at the meeting point that his tour could not proceed, and he was offered to pay extra for a different tour. Unsatisfied with the additional fee and subsequent refund denials from Viator, Fisher felt that the operator's mistake shouldn't have come at a cost to his group. He made a reasonable request for a refund of the extra cost but faced obstacles from customer service.
Your Eiffel Tower tour should have operated as scheduled. But if it needed to be moved, then the tour operator should have given you the rescheduled tour at the same price.
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