However, the Department of Transportation came through on its new promise to make refunds painless for travelers, and I saw it in action.
The ruling went into effect in October, just in time for my November birthday trip to the Cayman Islands.
The DOT has always required refunds for canceled flights. But airlines have made the process difficult - typically offering credits with no mention of cash refunds.
In the past, United has been one of the worst offenders, going as far as amending its refund policy to offer only flight credits.
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