The Department of Transportation's $2 million penalty against JetBlue marks a historic action, targeting chronic delays, a practice long deemed unrealistic and passenger-unfriendly.
DOT defined chronic delays as flights that are over 30 minutes late more than 50% of the time, reflecting a significant scheduling issue.
JetBlue must compensate affected passengers and implement a new policy for delays, marking an important shift towards accountability in the airline industry.
Transportation Secretary Buttigieg's agency previously enforced stricter refund policies, showcasing an ongoing effort to ensure consumer protection in air travel.
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