""In our business, everyone focuses on the airline, the aircraft, the technology, the airports, the amazing destinations we get, but it's the staff that bring it to life," said Bastian, who agrees with founder C.E. Woolman's mission to take good care of your people so they can take care of customers. "I obsess on my 100,000 own so they can then go do the amazing work that our customers deserve."
"Both carriers have an opportunity to recruit new loyalty members-Delta in becoming the first U.S. carrier with direct flights to Saudi Arabia, between Atlanta and Riyadh, and newcomer Riyadh Air getting 400,000 signups for its loyalty program in its first 10 days. Digitize - As a new carrier, Riyadh Air had the opportunity to be what Douglas calls "a true digital native.""
Customer loyalty is difficult to earn, easier to maintain, and hard to win back once lost. Inertia keeps many consumers with the same provider for long periods, such as an average 17 years with the same bank account. Delta gains a recruitment opportunity by launching direct Atlanta–Riyadh flights, while Riyadh Air secured 400,000 loyalty signups in its first 10 days. Strong frontline employee engagement is central to delivering consistent service. Digital-native technology stacks enable differentiated guest experiences and flexible booking features that simplify family travel and streamline orders.
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