As the fifth anniversary of the COVID-19 pandemic approaches, Toronto-area doctors reflect on key lessons learned during its early days. Dr. Justin Hall emphasizes the importance of adapting to fear and uncertainty while highlighting successful innovations like the virtual emergency department. This initiative, born from the pandemic, continues to provide same-day online appointments, improving access to care while minimizing in-person hospital visits. These reflections serve to prepare for future public health challenges, ensuring that valuable lessons endure beyond COVID-19.
"The biggest thing was fear and uncertainty. Our staff responded extremely well to not knowing what was going to happen... every day looked a little bit different."
"We were able to have a lot of innovation during this time. That's one thing that I hope will continue to last and that we won't forget because of the pandemic."
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