A recent report by TTCRiders indicates that 'bunching' of buses and streetcars has caused increased wait times for commuters on several Toronto transit routes. Analyzing data from September to November 2024, the advocacy group found that passengers waited 30% longer than scheduled across 41 routes. Criticism of the TTC's on-time performance metrics was highlighted, showing that they only track departures from terminal stops, not the entire route experience. The TTC is aware of these limitations and is implementing a pilot program aimed at reducing bunching on select routes.
The TTC measures on-time performance only at end terminals. Its official service standard is to have 90 per cent of all trips depart origin terminals on time, and for 60 per cent of all trips to arrive at their last terminals on time. "What that number shows is just whether your bus left the terminal on time. It doesn't tell us whether it was on time the rest of the way," Pizey-Allen said.
Calls for more transparency Shelagh Pizey-Allen, director of TTCRiders, said the way the TTC measures its performance metrics also doesn't accurately reflect how often its buses and streetcars are arriving on time along its routes.
The report from TTCRiders... found riders waited 30 per cent longer than scheduled on 41 routes due to what's called bunching.
TTC spokesperson Stuart Green said the agency is piloting a bunching reduction program that will look at 11 priority routes, including Dufferin Street and Don Mills, that will use on-street supervisors to ensure that vehicles are evenly spaced.
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