Cathy Cooper was shocked to see her Rogers Communications bill increase just three months after being assured of a guaranteed monthly price for two years. The additional charges for TV box rentals were not clearly communicated at the time of signing, leaving her frustrated with the perceived bait and switch.
Vass Bednar, a public policy expert, described the situation as misleading, stating that the Rogers contract's fine print about equipment rental fees allowed them to raise prices unexpectedly, and labeled the practice as a lazy move to extract more money post-merger.
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