"They cut me off," she said. "I have [hundreds of] hour-long forum discussions that I have produced, and they were all on YouTube and they took them all out."
Carmi Levy, a tech analyst, says Spencer's experience is not unique. Social media giants are unregulated in terms of customer service and have no incentive to make the appeals process easier for people who are wrongfully accused of inappropriate behaviour.
YouTube's community guidelines outline what type of content isn't allowed on YouTube, including explicit content," a Google Canada spokesperson said. "In the case of this channel, we have carefully reviewed the account appeal and have removed the video that violated our policies, and reinstated the channel.
Spencer said the web of FAQs, email addresses and websites that are recommended in the event a user wants to appeal a channel's cancellation were useless. "I'd be ashamed to have you see me when I'm in the throes of that kind of emotional frustration."
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