Brampton Mayor Patrick Brown described the reduction in wait times for 911 calls as "extraordinary," acknowledging significant improvements made in the police response system.
Peel Police Chief Nishan Duraiappah emphasized, "This is about people, education and technology that has seen an impact," highlighting the importance of these elements in reducing wait times.
Officials attributed the 78% decrease in wait times to various factors including new hiring, an information campaign about misuse calls, and the implementation of an automated callback system.
The new automated callback system has processed over 75,000 hang-up calls, allowing responders to advance their efforts and ensuring quicker connections for those in need.
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