"The big difference is that Zocdoc plugs into the United States healthcare system, which is a huge mess. And that means Zocdoc has a pretty big moat - it's hard to make a database of all the doctors, and all the insurances they take, and understand healthcare privacy laws, and get a bunch of verified reviews from patients that comply with those laws, and on and on."
"You'll also hear us go back and forth here on the shift from "Dr. Google" to "Dr. ChatGPT" - my entire family is full of doctors, and they tell me that people are increasingly asking AI chatbots for medical advice that runs the range from really useful to outright dangerous. You'll hear Oliver say Zocdoc will use AI for mundane takes - the company has an assistant called Zo that can help with booking - but he's drawn a hard line at giving medical advice."
Zocdoc is a mobile platform that helps people find and book appointments with doctors across the United States. The company maintains a complex database of providers, insurance information, verified patient reviews, and healthcare privacy compliance, creating a significant competitive moat. Major platforms and conversational AI tools often rely on Zocdoc's infrastructure to handle bookings and verified provider data. Zocdoc is adopting AI for operational tasks through an assistant called Zo to assist with scheduling, while explicitly avoiding providing medical advice. The U.S. healthcare system's complexity makes building comparable infrastructure difficult for new entrants.
Read at The Verge
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