"Tenured customers report a 24-point satisfaction increase compared to newer customers. They appreciate better affordability and transparency in plans, highlighting the value in retention."
"T-Mobile remains the leader in customer satisfaction for the 14th time, with 843 points, indicating its consistent success in meeting older customers' needs for better promotions."
"Visible by Verizon scored highest among value MVNOs, highlighting that even budget-conscious consumers value satisfaction in costs and service clarity, which can affect loyalty."
"Carl Lepper noted that unlike in the past, wireless providers are addressing customer dissatisfaction linked to the end of promotional periods, focusing on improved customer experience."
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