""Even female passengers traveling late at night insist that we follow the route they want instead of what's shown on the map. If we refuse, they threaten to file false complaints," said one driver, who requested anonymity out of fear of losing his account."
""All recordings are double-encrypted, stored on the device, and cannot be accessed by anyone - including Uber - unless a user chooses to share them as part of a safety report," an Uber spokesperson said, adding that the recordings are automatically deleted after a week if they are not shared."
Uber started piloting in-app video recording for drivers in India to deter rider misconduct where most drivers do not use dashcams. The pilot began in May and is live in 10 cities including Delhi, Mumbai, Bengaluru, and Chennai. Drivers report facing misconduct and threats of false complaints that can cause penalties or account suspensions; many expect recordings to provide evidence but question whether the platform will back them. Riders receive an in-trip notification when recording is active. All recordings are double-encrypted, stored on the device, inaccessible to anyone unless shared in a safety report, and automatically deleted after one week if not shared. The tool builds on in-app audio recording launched in India in 2023 and follows earlier tests in the U.S.; it is already available in Canada and Brazil.
Read at TechCrunch
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