Despite its Un-contract promise, T-Mobile in May 2024 announced a price hike for customers like Odean who thought they had a lifetime price guarantee on plans such as T-Mobile One, Magenta, and Simple Choice. The $5-per-line price hike will raise her and her husband's monthly bill from $60 to $70, Odean said.
Customers like Odean bitterly point to the press release that made the price guarantee without including the major caveat that essentially nullifies the promise.
T-Mobile contradicted that clear promise on a separate FAQ page, which said the only real guarantee was that T-Mobile would pay your final month's bill if the company raised the price and you decided to cancel.
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