Microsoft's letter suggests Delta's ancient IT infrastructure was a key reason for delayed recovery from the CrowdStrike incident, contrasting it with its more modern competitors.
Delta accuses Microsoft of gross negligence related to the faulty update, with a threat to sue, prompting a strong rebuttal from Microsoft emphasizing defense against false statements.
Microsoft vows to defend itself vigorously if Delta pursues litigation over the incident, demanding preservation of related documents, while stressing empathy for Delta's situation.
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