Pitchford stated that "Borderlands 3 and Wonderlands demonstrated clearly that the customers show up for the games, not the storefront." This highlights how consumer interest drives game sales, regardless of the platform.
Randy Pitchford reflected on his earlier optimism about Epic Games Store dominance, stating it was "misplaced or overly optimistic" and acknowledged that Epic has not capitalized effectively on its advantages.
He pointed out, "the industry gives Steam their monopoly because publishers are afraid to take the risk to support more developer and publisher friendly stores," indicating a reluctance to change the status quo despite potential opportunities.
Pitchford remarked, "Steam does very little to earn the massive cut they take and continues its effective monopoly in the West," showcasing his critical view of Steam's current business model.
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