Customer satisfaction with fixed wireless access is higher than with fiber or cable in recent measurements. Fixed wireless subscribers report outstanding customer experience scores and rank competitively within the internet market. Price and convenience are primary strengths driving satisfaction and adoption. Many fixed wireless customers migrated from less dependable or slower services, such as satellite or providers with poor value, seeking better performance and lower cost. Fixed wireless often satisfies users who were ready to leave their previous provider. Fiber still provides the best possible internet connection when fiber reaches the home.
"The trends from a customer point of view are very positive," Lepper said. "They're getting outstanding customer experience scores across the board. Compared to the rest of the internet market, they're incredibly competitive from a customer experience point of view."
"Everyone who's moved over to fixed wireless access has come from someplace else, and most people didn't leave their [previous] internet provider if they were having a great experience."
"So, what [FWA is] doing is capturing the people who weren't satisfied or felt they were paying too much and giving them a much better experience than what they've had in the past."
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