Microsoft's ambitious integration of AI into its products, like Windows 11 and Microsoft 365, has largely underperformed, leaving users questioning the value versus cost of these innovations.
Despite Microsoft's significant investment in AI features, such as the Copilot, many enterprises are reluctant to adopt due to limited perceived ROI, resulting in widely underwhelming user engagement.
The promise of AI assistants in Microsoft applications, while appealing, has not translated into meaningful productivity gains, as users find them ineffective in practical business contexts.
While Microsoft aimed to compete with Google's AI capabilities, the delivery of their own products has been slower and less effective, diminishing their competitive edge.
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