Neil Lindsay, named to head Amazon's health business in 2021, emphasizes his success is rooted in understanding and navigating Amazon's unique corporate culture rather than having medical expertise.
Amazon's entrance into healthcare highlights the challenge of addressing the complex $4.5 trillion sector, as illustrated by the rapid failure of the Haven joint venture.
With healthcare as a fundamental need, Amazon's focus under Lindsay has shifted to not just its employees but to all Amazon customers, aligning services with broader market trends.
As a significant portion of the U.S. adult population are Prime members, understanding their healthcare needs is crucial for Amazon, reflecting the aging and health challenges of the demographics.
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