""Every single one of these companies needs some way to communicate with these customers. They need context to power their interactions," Shipchandler told Business Insider."
""I wouldn't say that we caved into the demands. We certainly listened to the investors, to the extent that there are a number of things worth considering. We had already considered how we would get smarter about the cost profile.""
Khozema Shipchandler became CEO of Twilio in early 2024 amid pressure from activist investors for cost cuts. The company's stock had fallen significantly since its pandemic peak in 2021. Following a strong earnings report, Twilio's stock rose over 19%, marking its highest level in four years. Revenue grew 20% year over year, the fastest growth in three years. Twilio's AI integration and operational changes contributed to this recovery, alongside achieving GAAP profitability and nearly $1 billion in free cash flow.
Read at www.businessinsider.com
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