"“If you want to do right by your employees, have them be involved in how you reshape and rebuild the company,” Surman says. “Give them ways to create and learn and have agency over how [AI] is used.”"
"Surman discourages companies from thinking of AI strictly as a productivity tool or a way to track workers' keystrokes so machines can take over their tasks. (Indeed, research suggests that if employees know they are being mined for their data, they may withhold information.)"
"It's not too late for CEOs to win employees' trust on AI, says Mark Surman, president of Mozilla, known for its Firefox web browser and its long-standing support of open-source technologies. Indeed, Surman's advice for CEOs is drawn from open-source principles and Mozilla's experiences seeking to build a more trustworthy internet."
Only 27% of U.S. workers trust employers to use AI responsibly, creating a workplace trust gap. CEOs can improve trust by applying open-source principles and learning from efforts to build a more trustworthy internet. Employees should be empowered to participate in reshaping and rebuilding the company, with agency over how AI is used. AI should not be treated only as a productivity tool or as a method to track workers’ keystrokes. Data mining can reduce information sharing when employees know they are being monitored. AI governance requires dedicated guardrails similar to how cybersecurity emerged as a specialty with the growth of the internet.
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