"More airline passengers are furious because they're forced to downsize or pay extra for their baggage. It's called luggage rage."
"Lost luggage rates were up in 2023 almost 75 percent to 7.6 bags per thousand passengers from the previous year."
"Kelly Hayes-Raitt recalls an incident... the gate crew wanted 60 euros from me to carry the same suitcase on the larger, trans-Atlantic plane... people were angry."
"Demand for luggage delivery increases by about 40 percent every year."
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