"I think it's a mistake to call anything artificial. You want to scare people? Tell them that artificial intelligence is coming for you. I want our employees to see it as a tool to enable them to do their jobs better, not to replace them, but to enhance them."
"At the end of the day, we know those job skills are going to change, as it always has. But one of the things with AI is it's changing more rapidly than people anticipate. And you've got a lot of hype around it."
"To the extent there's less need for more people at a gate or more people on a phone, we'll redeploy those people to better serve customers even more."
"Pressure is a privilege. Fuel prices can double in 30 days, as they just have. Wars can break out. Geopolitical shocks ripple immediately into airline demand and costs."
Ed Bastian, CEO of Delta Air Lines, prefers the term 'augmented intelligence' over 'artificial intelligence' to reduce fear and emphasize its role as a tool for employees. He asserts that Delta will not use AI for job cuts but to redeploy staff to enhance customer service. Bastian acknowledges the rapid changes in job skills due to AI and stresses the need to manage expectations. He also highlights the impact of fluctuating fuel prices and geopolitical events on airline operations and demand.
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