"The series focuses on one of the most highly regarded programs in the country, Durham, N.C., Holistic Empathetic Assistance response teams, which people in town called HEART... They worry responders like David will get hurt."
"A lot of people are worried about David Prater - well, not David specifically, people in his line of work - unarmed mental health workers who respond to unpredictable 911 calls."
"After every call, David and his co-workers have to answer a question. Did you feel safe during this encounter?"
"Between their unarmed teams, clinicians in the 911 call center and co-response with police, HEART has answered 15,000 calls. Ninety-nine percent of the time, responders said they felt safe."
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