"The department has now issued over 7.3 million passports through the online system. Compared against a general discourse about government systems being old, clunky and frustrating, the online renewal tool appears to be a bright spot, as 94% of users have rated it positively in government surveys."
"State wants to pilot online applications for those seeking their first passport, and it's looking into issuing digital travel credentials, too, said Pierce, who recently spoke with Nextgov/FCW about what made the online renewal process work and what's next."
"Up until 2024, the process for renewing a passport was largely the same as it had been for decades, even as the number of people getting passports has been increasing."
In 2024, the State Department launched an online passport renewal platform, replacing a decades-old paper-based process. Over 7.3 million passports have been issued through this system, with 94% user satisfaction reported. The department plans to expand services, including online applications for first-time passport seekers and digital travel credentials. The online system's success contrasts with other failed digital government initiatives. The need for modernization arose as passport ownership increased from 5% in 1990 to around 50% today, driven by a post-pandemic travel surge.
Read at Nextgov.com
Unable to calculate read time
Collection
[
|
...
]