Due to funding cuts and staffing shortages, Social Security offices anticipate longer lines as service limits on phone communications push beneficiaries to in-person visits. A recent memo indicates an influx of 75,000 to 85,000 additional visitors per week, likely affecting elderly and disabled Americans who rely heavily on Social Security. Policy changes aimed at reducing fraud, including new identity-proofing procedures, may complicate access to benefits, raising concerns among experts about potential delays in payments and the ability of vulnerable populations to receive essential financial support.
"It's going to further strain people's ability to access their earned benefits," Kathleen Romig, the director of Social Security and disability policy at the Center on Budget and Policy Priorities, expressed concerns over the changes.
"The memo warned that reduced phone service could lead to an overwhelming increase of 75,000 to 85,000 additional visitors weekly at local field offices," indicating the looming challenges.
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