The Social Security Administration (SSA) has recently faced severe operational challenges with its website crashing multiple times, restricting access for retirees and disabled individuals. Staff shortages and cost-cutting efforts have led to inadequate customer service; routine monitoring of customer experience has been eliminated. As the SSA manages about $1.5 trillion in annual benefits for millions, these issues threaten to undermine its effectiveness. The article suggests that these challenges stem from systematic weakening of the agency, purportedly influenced by external pressures from corporate leaders.
The Social Security Administration website crashed four times in 10 days this month, blocking millions of retirees and disabled Americans from logging in to their online accounts because the servers were overloaded.
The agency no longer has a system to monitor customers' experience with these services, because that office was eliminated as part of the cost-cutting efforts led by Elon Musk.
The federal agency that delivers $1.5 trillion a year in earned benefits to 73 million retired workers, their survivors and poor and disabled Americans is engulfed in crisis.
They weaken it from within, day after day, cut after cut, until they can claim that the system is broken and they can push it over so it shatters.
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