Linda Mathiesen, a resident of Peninsula, experienced a distressing mistake when she accidentally entered a $5,000 tip instead of her intended $5 at a San Bruno vape store. Despite her immediate attempts to reverse the charge, the clerk informed her it couldn't be voided, claiming they hadn't received the funds. Over the next eight months, Mathiesen struggled to resolve the issue with Wells Fargo, making 22 calls and spending multiple hours seeking help, only to encounter indifference from the bank.
In an unfortunate incident, Linda Mathiesen mistakenly tipped $5,000 instead of $5 during a purchase, leading to panic as she sought help to reverse the charge.
Despite multiple attempts to correct the error, Mathiesen faced challenges in getting Wells Fargo to address the transaction, creating a financial and emotional toll.
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