Stacey Searle bought expired Bernard Matthews turkey quarter pounders from an Iceland store in Romford, which she cooked for her daughter, Leighanne. Upon eating, they found the burgers to be unpalatable and realized they had expired months earlier. Concerned about potential food poisoning, Stacey became more cautious about checking food dates. Her husband, Anthony, tried to address the issue with Iceland's customer service, facing challenges in communication and resolution that prompted him to share their experience on social media. The incident raised concerns about product safety in retail.
Stacey expressed her shock and concern about purchasing expired food, stating, "I was really worried in case my daughter and I started feeling unwell... it’s made me more cautious as I never thought a shop could sell out of date products."
Anthony Searle's experience with Iceland's customer service was frustrating. He mentioned, "I started getting more emails saying I have to do this and I have to do that... they offered no explanation of how this could happen."
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