"If you want fresh fries, just ask for fresh fries. We have to pour fries directly from the hot basket into a fry box for a no salt fry. It is hard to do. Half the time you end up burning your hand. And it's just annoying, especially when you then ask for salt on the side. Just ask for fresh fries."
"When customers do this, McDonald's employees have to make a fresh batch of fries that aren't from the vat of already-salted fries waiting under the orange glow of a warming light."
"One McDonald's employee posted an image of a suspicious-looking dog on Reddit to express their perspective when customers request unsalted fries, only to ask for salt packets after all is said and done."
"Others agree that they're happy to make for legitimate dietary restrictions or after a polite request."
McDonald’s employs about two million people worldwide, and service work can be made harder by customer requests. A common “no salt” fry hack asks for fries without salt, which requires employees to make a fresh batch rather than using fries already salted in the vat. Employees describe the process as difficult, involving pouring fries directly from a hot basket into a fry box, with risk of burning hands. Some customers later ask for salt packets after receiving unsalted fries, increasing frustration. Workers say they can accommodate legitimate dietary restrictions or polite requests, and suggest simply asking for fresh fries instead of using hacks.
#customer-service #fast-food-operations #mcdonalds-fries #workplace-challenges #food-preparation-requests
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