We get crummy reviews all the time. It always feels like a punch in the gut ... It's been five years, and it still feels like that every time.
In early December, SF food and fashion blogger Kat Ensign, who has more than 141,000 combined followers... rated two smash burgers, calling one 'good but not great'.
When it comes to negative reviews, should chef-owners defend themselves to their critics or simply not engage? It depends on whom you ask.
The recent incident involving chef Geoffrey Lee and food blogger Kat Ensign highlights the escalating tension between chefs and online critics.
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