The Social Security Administration has announced that from March 31, individuals must verify their identity online or in person to file for benefits or change payment methods, eliminating phone options. This will likely exacerbate delays amid significant staff reductions, complicating access for vulnerable populations, such as older and disabled individuals. Observations from experts like Kathleen Romig highlight increased stress due to lengthy appointment waits and phone call backlogs, further hindering families seeking necessary support. Although some may start claims by phone, verification is still required in person, creating additional barriers yet to be addressed.
The change requiring in-person verification for Social Security benefits filing will likely exacerbate delays for older and disabled beneficiaries already struggling to access services.
Kathleen Romig pointed out that the agency's staff cuts mean families with children eligible for benefits will face longer wait times for essential assistance.
The Social Security Administration's shift away from phone services puts additional pressure on an already burdened workforce, making it harder for those in need of benefits.
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