"For IT professionals, the pandemic presented some once-in-a-lifetime challenges. Between 2019 and 2021, the number of people working remotely in the country tripled, from 9 million people to more than 27 million, according to data from the US Census Bureau. The wave of remote work threw many IT professionals into the Wild West, forcing them to fight off pesky Zoom bombers, rescue remote colleagues from forgotten passwords and outdated apps, and act as cybersecurity sheriff amidst a swarm of scammers trying to take advantage of remote work and health anxiety."
""We're closing the casino...which is words that don't go together," Wolcott, now an assistant director of IT at Royal Farms, said. The impromptu halt on the world came with a few benefits. For the next eight weeks, Wolcott walked through an empty casino, giving him the opportunity to tend to things he previously didn't have the time to do. "I'm walking around to my server room, blowing stuff out with compressed air, and taking the trash out, and cleaning up my server rooms," Wolcott said. "And I'm like, 'This is great. I'm finally getting all these things done.'""
Remote work surged between 2019 and 2021, expanding from about 9 million to over 27 million workers and forcing rapid IT adaptation. IT teams confronted new threats such as Zoom bombing and pandemic-related scams while troubleshooting forgotten passwords, outdated applications, and connectivity issues. Many IT staff moved quickly to secure environments, support remote colleagues, and preserve business continuity. Some workplaces closed temporarily, allowing technicians to perform infrastructure maintenance and cleanups that had been delayed. The abrupt changes elevated cybersecurity responsibilities and required creative, urgent operational responses across industries, including hospitality and corporate settings.
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